How can I purchase or renew my membership?

Memberships can be purchased in any of the following ways:

• Online
• Phone (call 303-797-8565)
• In person at or via mail to: The Hudson Gardens & Event Center, 6115 S. Santa Fe Dr., Littleton, CO 80120

When will I receive my membership cards and other membership information?

You will receive a welcome email from Hudson Gardens within two business days of purchasing your membership. The email will include details about your membership, including your concert ticket purchasing promo code. Please allow two weeks to receive your membership packet and membership cards in the mail.

Most of the communication and information we send to our members is via electronic mail (email). Be sure that members@hudsongardens.org is marked as a ‘Safe Sender’ by your email provider and check your spam filters to ensure that our emails aren’t being filtered as junk mail.

When you become a member of Hudson Gardens, your email address is also added to our electronic newsletter distribution list, ensuring that you receive communications about your membership and other important information and announcements. Please let us know if you change or update your email address or mailing address.

Can I renew my membership early? How will an early renewal affect my membership expiration date?

Memberships are valid for 12 months. If you renew early, your membership will be extended for 12 months beyond your current expiration date.

Can I give a membership as a gift?

Yes! Gift Memberships can be purchased in any of the following ways:

• Online
• Phone (call 303-797-8565)
• In person at or via mail to: The Hudson Gardens & Event Center, 6115 S. Santa Fe Dr., Littleton, CO 80120

More information is below under ‘Gift Membership Information’.

What happens if I lose my membership card?

Should you lose your membership card, we will issue the first replacement card free of charge. Additional replacements cost $5.00/per card. Please contact us at members@hudsongardens.org or (303) 797-8565 for a replacement card.

How do I redeem my membership benefits when purchasing concert tickets?

You will receive a unique member promo code that will enable you to purchase concert tickets at the discounted rate. Member-priced concert tickets may be purchased through Altitude Tickets online or at (303) 405-6066 menu option 2. Note that member discounts do not apply towards child tickets.

When do tickets go on sale to members?

On sale dates for the upcoming Summer Concert Series will be announced in spring 2019. Tickets will be available for purchase by members prior to the general public.

I just purchased my membership. When will I receive my concert promo code to purchase tickets?

Promo codes will be issued to current, eligible members via email in March of each year. For new and renewal membership purchases: we will make every effort to process your membership and issue your promo code as quickly as possible. This process may take up to two business days.

You will receive your promo code via email.

I never received my promo code / I can’t find my promo code. What can I do?

The email containing your promo code may have been filtered as junk or spam by your email provider. Please check your spam and junk mail folders for an email from members@hudsongardens.org. If you are still experiencing issues, please contact us at (303) 797-8565 or at members@hudsongardens.org.

Please note that membership benefits for the Summer Concert Series tickets are valid for one season only. If your membership was used to purchase 2018 concert tickets at the member rate, you will need to renew your membership to receive a 2019 promo code and purchase concert tickets at the member rate.

I am having problems ordering concert tickets and/or have questions about a ticket order already placed. Who do I contact?

Contact Altitude Tickets Customer Service at (303) 405-6066 and select option 2. The hours of operation for Altitude Tickets’ Customer Service are Monday through Friday, 8:30 AM – 5 PM and Saturday, 10 AM – 1 PM (closed Sundays).

Can I buy additional full-priced concert tickets during the member-only presale?

Yes! The number of discounted tickets you can purchase for each concert is determined by your membership level; however, you can buy additional full-priced tickets during the member-only presale and throughout the season. Limits apply.

Please note that additional ticket purchases beyond the number allowed by your membership must be purchased at full price.

If the number of discounted tickets you order exceeds the number allowed by your membership, Altitude Tickets will contact you to collect the additional payment due and tickets will be shipped after payment has been received. Tickets for which a balance is due will be cancelled if payment is not received within two weeks of being notified that additional payment is due.

How does reserved member parking work?

Reserved concert parking for members is limited to those at the Benefactor, Sustainer, and Steward levels. Parking permits are mailed to eligible members.
The reserved parking lot for permit holders is located at the Denver Seminary.
A reserved parking permit entitles one motor vehicle to occupy a single parking space in the designated parking area for Hudson Gardens’ 2019 Summer Concert Series.

Reserved parking is available on a first-come, first-served, space-available basis. Possession of a parking permit does not guarantee that a reserved parking space will be available at all times for all registered vehicles. Permit holders are strongly encouraged to arrive early to concerts to utilize reserved parking.

Parking permits are sent via mail and are most often enclosed in membership packets.

• Gift memberships can be purchased online, in person, or over the phone at (303) 797-8565.
• When ordering a gift membership, you can opt to have a gift notification emailed to the recipient on the date of your choice. Membership packets will be mailed to the recipient within two weeks of purchase. Let us know if you have special delivery requests and we’ll work with you to accommodate.
• 2019 commemorative mug offer terms and conditions:
  • Offer is valid for gift memberships purchased in November and December 2019, while supplies last.
  • Limit one mug per gift membership.
  • Mugs must be picked up at Hudson Gardens and are not eligible for shipping.
  • To redeem:
    • In-person orders: Pick up your mug at the time of purchase.
    • Online and phone orders: bring a copy of your gift membership receipt into the Welcome Center.

What is the membership portal and how can I use it?

The portal is our new membership and registration system. You can use the membership portal to view or update your profile and contact information, view your membership details, renew or upgrade your membership, view your past class registrations and purchases, and sign up for eNewsletters.

How can I access my information in the membership portal?

Please follow the directions to below to access your account.

1. Visit the member portal login page.

2. Click “Need Help Logging On?”

3. Enter the email address associated with your membership. For most members, this is the email address on your membership receipt.

4. Click “Continue”. You’ll receive an email with your login information. You will be prompted to create your new password as soon as you log in.

To simplify and streamline your future experiences on www.hudsongardens.org, we strongly recommend that you retrieve your login information and create your new password.

Can I renew my membership through the portal?

Yes. Visit the membership portal and log in. On the summary tab, your current membership will be listed near the top of the page. Click “Renew” and follow the prompts.

What if I have questions or need help logging in?

Please don’t hesitate to contact us at members@hudsongardens.org or (303) 797-8565 ext. 306 and we would be happy to assist you.

• Membership benefits are valid for twelve months from the date of purchase and are non-refundable and non-transferable.
• Membership benefits for the Summer Concert Series (including ticket discounts and parking privileges) are valid for one concert season only.
• Member status does not guarantee availability of concert tickets or access to ticketed events.
• Membership benefits apply to cardholders only. Proof of membership must be presented to receive member benefits, including but not limited to member events, programs, and discounts.
• Benefits are subject to change without notice.

Have other questions? No problem! We’re here to help. Contact us anytime at members@hudsongardens.org or (303) 797-8565.