How can I purchase or renew my membership?
Memberships can be purchased in any of the following ways:
- Online
- Phone (call 303-797-8565)
- In person at or via mail to: The Hudson Gardens & Event Center, 6115 S. Santa Fe Dr., Littleton, CO 80120
When will I receive my membership cards and other membership information?
You will receive a welcome email from Hudson Gardens within two business days of purchasing your membership. The email will include details about your membership, including your concert ticket purchasing promo code. Please allow two weeks to receive your membership packet and membership cards in the mail.
Most of the communication and information we send to our members is via electronic mail (email). Be sure that members@hudsongardens.org is marked as a ‘Safe Sender’ by your email provider and check your spam filters to ensure that our emails aren’t being filtered as junk mail.
When you become a member of Hudson Gardens, your email address is also added to our electronic newsletter distribution list, ensuring that you receive communications about your membership and other important information and announcements. Please let us know if you change or update your email address or mailing address.
Can I renew my membership early? How will an early renewal affect my membership expiration date?
Memberships are valid for 12 months. If you renew early, your membership will be extended for 12 months beyond your current expiration date.
Can I give a membership as a gift?
Yes! Gift Memberships can be purchased in any of the following ways:
- Online
- Phone (call 303-797-8565)
- In person at or via mail to: The Hudson Gardens & Event Center, 6115 S. Santa Fe Dr., Littleton, CO 80120
More information is below under ‘Gift Membership Information’.
What happens if I lose my membership card?
Should you lose your membership card, we will issue the first replacement card free of charge. Additional replacements cost $5.00/per card. Please contact us at members@hudsongardens.org or (303) 797-8565 for a replacement card.
2020 Summer Concert Series
Due to the 2020 Summer Concert Series cancelation, if you were a current member as of April 21, 2020 and requested an extension of your membership, you will be able to use your benefits for the 2021 Summer Concert Series. Parking permits issued for the 2020 season will be valid for the 2021 season.
Please note, if you used your concert benefits in 2019 and requested an extension of your membership, you will need to renew your membership to receive benefits for the 2021 Summer Concert Series. You can check your eligibility for 2021 concert benefits in the member portal.
New or renewed memberships purchased between now and May 31, 2020 will expire June 30, 2021, providing you with the opportunity to purchase concert tickets next season as well as receive a parking permit, if applicable. Memberships purchased after May 31, 2020 will expire twelve months after the purchase date.
How do I redeem my membership benefits when purchasing concert tickets?
You will receive a unique member promo code that will enable you to purchase concert tickets at the discounted rate. Member-priced concert tickets may be purchased through Altitude Tickets online or at (720) 727-6628. Note that member discounts do not apply towards child tickets.
When do tickets go on sale to members?
On sale dates for the upcoming Summer Concert Series will be announced each spring. Tickets will be available for purchase by members prior to the general public.
I just purchased my membership. When will I receive my concert promo code to purchase tickets?
Promo codes will be issued to current, eligible members via email in March of each year. For new and renewal membership purchases: we will make every effort to process your membership and issue your promo code as quickly as possible. This process may take up to two business days.
You will receive your promo code via email.
I never received my promo code / I can’t find my promo code. What can I do?
The email containing your promo code may have been filtered as junk or spam by your email provider. Please check your spam and junk mail folders for an email from members@hudsongardens.org. If you are still experiencing issues, please contact us at (303) 797-8565 or at members@hudsongardens.org.
Please note that membership benefits for the Summer Concert Series tickets are valid for one season only. If your membership was used to purchase 2019 concert tickets at the member rate, you will need to renew your membership to receive a 2020 promo code and purchase concert tickets at the member rate.
I am having problems ordering concert tickets and/or have questions about a ticket order already placed. Who do I contact?
Contact Altitude Tickets Customer Service at (720) 727-6628. The hours of operation for Altitude Tickets’ Customer Service are Monday through Friday, 8:30 AM – 5 PM and Saturday, 10 AM – 1 PM (closed Sundays).
Can I buy additional full-priced concert tickets during the member-only presale?
Yes! The number of discounted tickets you can purchase for each concert is determined by your membership level; however, you can buy additional full-priced tickets during the member-only presale and throughout the season. Limits apply.
Please note that additional ticket purchases beyond the number allowed by your membership must be purchased at full price.
If the number of discounted tickets you order exceeds the number allowed by your membership, Altitude Tickets will contact you to collect the additional payment due and tickets will be shipped after payment has been received. Tickets for which a balance is due will be cancelled if payment is not received within two weeks of being notified that additional payment is due.
How does reserved member parking work?
Reserved concert parking for members is limited to those at the Benefactor, Sustainer, and Steward levels. Parking permits are mailed to eligible members and are most often enclosed in membership packets.
The reserved parking lot for permit holders is located at the Denver Seminary.
A reserved parking permit entitles one motor vehicle to occupy a single parking space in the designated parking area for Hudson Gardens’ 2020 Summer Concert Series. Each permit must be visible and either affixed to the vehicle’s windshield or hanging from the rear view mirror.
Reserved parking is available on a first-come, first-served, space-available basis. Reserved parking spaces are released to other patrons one hour before showtime. Possession of a parking permit does not guarantee that a reserved parking space will be available at all times for all registered vehicles. Permit holders are strongly encouraged to arrive early to concerts to utilize reserved parking.
How does the member entrance work?
Members at the Steward, Sustainer and Benefactor levels can show their membership cards and enjoy a dedicated member queue and entrance during the Summer Concert Series.
If you are a Steward, Sustainer or Benefactor member and purchased tickets for nonmember guests, they are invited to join you at the member entrance. Tickets must indicate an eligible member level for access to the member queue and entrance.
The member entrance is located at the south concert gate, adjacent to the reserved member parking lot. All gates, including the member gate, will open at the posted gate times for each concert.
What is the membership portal and how can I use it?
The portal is our new membership and registration system. You can use the membership portal to view or update your profile and contact information, view your membership details, renew or upgrade your membership, view your past class registrations and purchases, and sign up for eNewsletters.
How can I access my information in the membership portal?
Please follow the directions to below to access your account.
1. Visit the member portal login page.
2. Click “Need Help Logging On?”
3. Enter the email address associated with your membership. For most members, this is the email address on your membership receipt.
4. Click “Continue”. You’ll receive an email with your login information. You will be prompted to create your new password as soon as you log in.
To simplify and streamline your future experiences on www.hudsongardens.org, we strongly recommend that you retrieve your login information and create your new password.
Can I renew my membership through the portal?
Yes. Visit the membership portal and log in. On the summary tab, your current membership will be listed near the top of the page. Click “Renew” and follow the prompts.
What if I have questions or need help logging in?
Please don’t hesitate to contact us at members@hudsongardens.org or (303) 797-8565 ext. 306 and we would be happy to assist you.
Have other questions? No problem! We’re here to help. Contact us anytime at members@hudsongardens.org or (303) 797-8565.
