What can I bring to the concert?
The following items are permitted:
- Factory-sealed, plastic water bottles
- Coolers, cloth bags, and picnic baskets (must be kept within patron’s seating area or placed under a chair)
- Lawn chairs less than 37″ in height that do not extend higher than the shoulders of the person seated in the chair
- Blankets or tarps (no larger than 3’ x 5’)
- Personal-sized umbrellas
- Strollers
- Eating utensils (e.g., table knives, forks, spoons)
- Serving utensils
- Sealed juice boxes for children
- Filled plastic baby bottles (formula/milk) when a baby is present
The following items are not permitted:
- All beverages (including alcohol) with the exception of factory-sealed, plastic water bottles
- Marijuana (all forms)
- Glass containers of any kind
- Any container of liquid other than factory-sealed, plastic water bottles
- Large umbrellas, free-standing umbrellas, personal canopies, tents of any size, and chairs over 37″ in height
- Pets with the exception of documented service animals
- Bicycles, in-line skates, skateboards, scooters, and hoverboards
- Weapons and items that may be construed as weapons (knives, pepper spray, water pistols, stun guns, concealed weapons, firearms, etc.)
- Professional and personal cameras
- Drones or remote-controlled flying devices
- Fireworks, candles, or barbecues
Additional notes:
- Smoking in any form, including e-cigarettes and vape pens, is strictly prohibited.
- All items are subject to inspection.
- Hudson Gardens’ management reserves final decision on items brought into the amphitheater.
- Hudson Gardens’ security teams may request that items be removed from the seating area of the amphitheater so that all guests may be accommodated.
What is the weather policy?
All concerts are held rain or shine. Hudson Gardens and Altitude Tickets do not offer refunds or rain checks. Please come prepared for Colorado’s changing weather.
What time does the concert start?
Gates open for all concerts at 5:30 pm. Show start times vary by artist, so please check your ticket for the official time. On occasion, gates are held at the artist’s request.
Where do I park?
Free parking is available on a first-come, first-served basis at Hudson Gardens. Additional free parking is available nearby, and parking attendants will direct you to the closest spaces. Handicapped parking is available. Reserved parking is available for Hudson Gardens members who have purchased a membership at the Steward level ($275) or higher.
Is the venue wheelchair accessible?
Yes. However, there are no wheelchairs available to rent. Also, transportation to and from the seating area is not provided. Please plan ahead.
Is an ADA seating section available?
Yes; a seating area for patrons with disabilities is located directly in front of the stage (stage left). Space is available for the person with disabilities plus one companion. Please use the main concert entrance off of the main parking lot and proceed to the right after entering the concert gate.
What do I need to know about seating at a Hudson Gardens concert?
- Hudson Gardens is an outdoor amphitheater. Seating for all concerts is general admission lawn seating, first-come, first-served. Transportation to the seating area is not provided.
- Please be considerate! Do not occupy more than a reasonable space for one person. Please allow space for your fellow concertgoers to enjoy the evening. Concert staff reserves the right to condense parties and relocate patrons. If you have trouble finding a spot, please ask a security team member for assistance.
- The general admission area allows sitting or standing (people may be standing in front of you)
- Bring a blanket or lawn chair for seating. As a courtesy to other guests, please refrain from tall-back chairs or high profile lawn chairs that extend higher than 37” from the ground to the top of the chair, which may obstruct the views of other guests. Please no canopied chairs.
- Please be considerate and neighborly to other guests by refraining from conduct that is offensive or physically dangerous. During some concerts, the artist may encourage guests to stand directly in front of their seats during the entirety of the performance. On these occasions, standing guests shall continue to be respectful of others around them.
Is marijuana permitted?
While personal, private use of marijuana is legal in Colorado, it remains illegal to use cannabis in public. This includes all forms of marijuana including vaping and edibles. Please respect this law.
Will food be available for purchase?
Absolutely! A variety of local food truck vendors will prepare and serve great food throughout the show.
Will beer and wine be available for purchase?
Beer, wine, and bottled water are available for purchase at several locations throughout the amphitheater. All guests may be required to show valid proof of age to purchase alcohol. A maximum of two drinks per person per purchase will be enforced. Hudson Gardens reserves the right to refuse the sale of alcohol to any guest.
Can I bring my own food and drink?
Yes, you may bring your own food. Or even better – support a local food truck by checking out the variety of gourmet and fresh food available when you get here!
Is there an ATM available?
An ATM is available within the concert area. The venue also accepts credit and debit cards.
What restroom facilities are available?
Portalets are available at two different locations adjacent to the amphitheater.
Is First Aid available?
Medical staff is available at every concert for medical emergencies.
Where is Lost and Found?
During the concert, Lost and Found items will be collected at the merchandise table adjacent to the stage. Lost and Found items left at a concert will be moved to our Welcome Center Monday-Sunday 9 am – 5 pm. Unclaimed items will be donated after 30 days.
What else do I need to know before attending a concert?
- The area immediately surrounding the stage and all aisles must be kept clear at all times.
- Audience members are not allowed to go on stage or to sit on the sound wings.
- Unauthorized sales, solicitations or distribution of materials are prohibited.
- Be aware of your personal items at all times. Hudson Gardens does not assume responsibility for lost or stolen items.
- Please help us keep Hudson Gardens clean by minimizing your waste, by cleaning up after yourself, and by using trash receptacles.
How do I purchase tickets?
- Tickets for 2020 concerts are not on sale yet. Tickets will be available online through Altitude Tickets: the official ticket vendor for Hudson Gardens.
- Do not purchase tickets to the 2020 Summer Concert Series from any vendor other than Altitude Tickets. Altitude Tickets is the only ticket vendor authorized by Hudson Gardens to sell 2020 Summer Concert Series tickets. Hudson Gardens is not affiliated with any other ticket broker or source; therefore, we cannot provide customer service, authentication, or guarantees for tickets purchased from a third party or scalper. We do not hold tickets in Will Call for third party tickets, even if you were instructed to pick up your tickets in Will Call by a third party vendor. Hudson Gardens is not responsible for any ticket transaction or purchase made through any vendor other than Altitude Tickets. The only way we can guarantee that your ticket is valid is if you personally purchased it from Altitude Tickets.
How do I use my membership discount?
Member-discounted concert tickets can only be purchased through Altitude Tickets online. You must use your passcode to receive discounted tickets.
How do I purchase group tickets for a summer concert?
Please contact Guest Services at (303) 797-8565 ext. 389.
How do I know if a concert is sold out?
Concert sellouts will be announced on this Summer Concert Series webpage and at AltitudeTickets.com. You can also find out whether a concert is sold out by contacting Guest Services at (303) 797-8565 ext. 389.
Do I need a ticket for my child?
Children ages four and under are free and do not need a ticket. Children ages five through twelve qualify for child ticket pricing, which varies by concert.
Do members get a discount for the 2020 Summer Concert Series?
Yes, members get special discounts to concerts and first access to tickets before they go on sale to the general public! Discounts increase as your membership level increases. Please visit the membership page to learn more!
What is your refund policy?
Neither Altitude Tickets nor Hudson Gardens refunds or exchanges any 2020 Summer Concert Series tickets. Summer concerts are held rain or shine. For questions or concerns regarding a ticket transaction, please contact Altitude Tickets’ Customer Service line at (303) 405-6066, option 2, or email customerservice@altitudetickets.com.
How do I reserve the Concert Overlook picnic area at the top of the amphitheater?
Please contact our rental department at (303) 797-8565 ext. 322.
How do I redeem my membership benefits when purchasing concert tickets?
You will receive a unique member promo code that will enable you to purchase concert tickets at the discounted rate. Member-priced concert tickets may be purchased through Altitude Tickets online. Note that member discounts do not apply towards child tickets.
When do tickets go on sale to members?
On sale dates for the upcoming Summer Concert Series will be announced in spring 2020. Tickets will be available for purchase by members prior to the general public.
I just purchased my membership. When will I receive my concert promo code to purchase tickets?
Promo codes will be issued to current, eligible members via email in March of each year. For new and renewal membership purchases: we will make every effort to process your membership and issue your promo code as quickly as possible. This process may take up to two business days.
You will receive your promo code via email. You can also view your promo code in the member portal. Please follow the directions in the “member portal” section below to access your account.
I never received my promo code / I can’t find my promo code. What can I do?
The email containing your promo code may have been filtered as junk or spam by your email provider. Please check your spam and junk mail folders for an email from members@hudsongardens.org. You can also retrieve your promo code by logging into your account in the member portal. If you are still experiencing issues, please contact us at (303) 797-8565 or at members@hudsongardens.org.
Please note that membership benefits for the Summer Concert Series tickets are valid for one season only. If your membership was used to purchase 2019 concert tickets at the member rate, you will need to renew your membership to receive a 2020 promo code and purchase concert tickets at the member rate.
I am having problems ordering concert tickets and/or have questions about a ticket order already placed. Who do I contact?
Contact Altitude Tickets Customer Service at (303) 405-6066 and select option 2. The hours of operation for Altitude Tickets’ Customer Service are Monday through Friday, 8:30 AM – 5 PM and Saturday, 10 AM – 1 PM (closed Sundays).
Can I buy additional full-priced concert tickets during the member-only presale?
Yes! The number of discounted tickets you can purchase for each concert is determined by your membership level; however, you can buy additional full-priced tickets during the member-only presale and throughout the season. Limits apply.
Please note that additional ticket purchases beyond the number allowed by your membership must be purchased at full price.
If the number of discounted tickets you order exceeds the number allowed by your membership, Altitude Tickets will contact you to collect the additional payment due and tickets will be shipped after payment has been received. Tickets for which a balance is due will be cancelled if payment is not received within two weeks of being notified that additional payment is due.
How does reserved member parking work?
Reserved concert parking for members is limited to those at the Benefactor, Sustainer, and Steward levels. Parking permits are mailed to eligible members.
A reserved parking permit entitles one motor vehicle to occupy a single parking space in the designated parking area for Hudson Gardens’ 2020 Summer Concert Series.
Reserved parking is available on a first-come, first-served, space-available basis. Possession of a parking permit does not guarantee that a reserved parking space will be available at all times for all registered vehicles. Permit holders are strongly encouraged to arrive early to concerts to utilize reserved parking.
Parking permits are sent via mail and are most often enclosed in membership packets.
